Hair by JolandeNarangba · QLD

FAQ

Common questions

Booking, pricing, care — the things people ask most often. Anything missing? WhatsApp me and I'll add it.

Booking & visits

Do I need a consultation before a colour appointment?

For first-time colour clients, yes — a quick 10-15 minute consultation lets us look at your hair history and price the work accurately. Repeat clients can usually book straight in.

How do I confirm my booking?

When you submit a booking online I'll personally confirm via WhatsApp, Messenger, phone or email — whatever you picked on the form.

What's your cancellation policy?

I ask for at least 24 hours' notice. Cancellations under 24 hours or no-shows may incur a 50% rebooking fee. Life happens — just message me as early as you can.

Pricing & payment

Do you take a deposit?

Long colour services (balayage, full foils, bridal) require a 30% deposit. Smaller services (cuts, blow-dries, toners) don't need one.

What payment methods do you accept?

Card (tap or insert), bank transfer, or cash. Afterpay isn't currently offered.

Are the prices on the site final?

They're starting prices. Hair length, density, and the work needed all change the final number. You'll always be quoted exactly before we start.

Colour & care

How do I keep my blonde from going brassy?

Wash less often, lukewarm water, sulfate-free shampoo, purple shampoo once a week, UV protection in summer. A toner refresh every 6-8 weeks keeps things looking fresh between full colours.

What is Olaplex / K18 — do I need it?

Both are bond-builders that protect and rebuild the bonds inside your hair when you lighten it. Every chemical service here includes one as standard.

Bridal & events

Do you offer on-site bridal styling?

Yes — trial in studio, then on-site styling on the day. Travel within South-East Queensland is included up to 30 km.

General

Where is the studio?

Private home studio in Narangba, QLD. The exact address is shared on confirmation — for privacy I keep it off the public site.

Still not sure?

WhatsApp is the quickest — usually replied to within an hour.

Ask on WhatsApp